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help center · ai assistant

how can we help.

Browse a topic on the left, ask the AI assistant on the right, or head to the FAQ for short, direct answers.

topics

Quick start.

  1. Click Request Access in the nav — fill out the institutional onboarding form. Approval typically within 24 hours.
  2. Once approved, log in. The Overview is the deck — scroll through to understand what AEGIS does.
  3. Visit the Live page, pick a market segment, watch the chart and open positions update in real time.

Wiring TradingView alerts.

In your Pine alert, set the webhook URL to your tunnel address (e.g. https://your-tunnel.trycloudflare.com/webhook/tv) and the alert message body to JSON matching the platform schema.

{
  "secret": "<WEBHOOK_SECRET from .env>",
  "signal_id": "{{strategy.order.id}}",
  "action": "LONG",
  "config": "S1_BTCUSDT_5M",
  "strategy": "S1",
  "engine": "TRND",
  "ticker": "{{ticker}}",
  "timeframe": "5M",
  "price": {{strategy.order.price}},
  "size": {{strategy.order.contracts}},
  "stop_loss": {{plot_0}},
  "take_profit": {{plot_1}},
  "of_score": {{plot_2}}
}

Reading the Live page.

The Live landing shows four market segments — Digital Assets, Commodity Spot, US Index Futures, Commodity Futures. Click any to open the per-script chart with asset tabs (4 instruments × 4 timeframes). The right panel shows entry / mark / stop / target for any open position on that asset, with ticking unrealized P&L.

RX cycles + Go-Live Gate.

An RX cycle is one calibration pass — Bayesian probability optimization, 3,000 trials per config. The Go-Live Gate requires three consecutive PASS cycles before Agent 3 publishes a new parameter set. A regression in any criterion resets the counter to zero.

Performance interpretation.

KPI strip is account-level. Engine Comparison radar shows TRND / BRK / MR / SWP. Script Performance breaks out each market script. Drawdown heatmap is monthly worst-case. All values are net of commissions and slippage.

Subscription tiers.

Observer ($0, delayed) → Founding ($197/mo, cohort-1 first 30, locked-in) → Core ($397/mo, cohort-2+ anchor, open enrollment) → Institutional ($4,997/mo, 5+ seats, dedicated SLA). Same calibrated trades across all paid tiers; tier sets seat count, latency priority, and support depth — not signal quality. See the pricing page for the full feature matrix.